Terms of Service

Terms Version: 1.1
Effective Date: March 17, 2026
Last Updated: March 17, 2026

These Terms of Service ("Terms") govern your access to and use of the website, shop, products, services, features, and content made available by POLARIS STUDIO ("POLARIS STUDIO," "we," "us," or "our"), including any pages, storefronts, checkout flows, order communications, and related services (collectively, the "Site").

By accessing the Site, placing an order, uploading content, requesting customization, or otherwise using our Site or services, you agree to be bound by these Terms. If you do not agree, do not use the Site.

1. Business Information

POLARIS STUDIO
Location: Downtown Vancouver, British Columbia, Canada
Email: d19jain@gmail.com

2. Eligibility and Geographic Scope

You must be the age of majority in your province or territory of residence, or be using the Site with the involvement and supervision of a parent or legal guardian, to place an order.

POLARIS STUDIO currently offers products primarily for customers located in British Columbia, Canada. We may refuse or cancel orders outside our intended service area.

3. What We Sell

POLARIS STUDIO offers physical products, including:

3D-printed products
customized or personalized products
NFC-enabled products or products with optional NFC integration
related order support and fulfillment services

All products are subject to availability. We may modify, discontinue, or refuse any product, feature, material, design, finish, or service at any time.

4. Product Characteristics and Variations

You acknowledge that 3D-printed and custom products may vary from images, renders, mockups, proofs, or prior samples. Reasonable variations may include, without limitation:

visible layer lines
minor seams or support marks
slight dimensional tolerances
minor placement differences
slight colour, sheen, or texture differences
minor aesthetic variations resulting from materials, equipment, hand-finishing, or production methods

These ordinary and expected variations do not constitute defects.

5. Customization and Customer-Submitted Content

You may be permitted to submit names, text, artwork, logos, images, files, links, instructions, or other materials for customization ("Customer Content"). Submission of Customer Content is optional, but where submitted, you are solely responsible for it.

You represent and warrant that:

you own or control all rights necessary to use and submit the Customer Content
the Customer Content does not infringe any intellectual property, privacy, publicity, contractual, or other rights of any third party
the Customer Content is accurate, lawful, and not misleading
the Customer Content does not contain unlawful, defamatory, hateful, obscene, malicious, or otherwise prohibited material

You are responsible for reviewing all spelling, names, dates, links, instructions, and customization details before placing your order. POLARIS STUDIO is not responsible for errors provided or approved by you.

We reserve the right to reject any custom request or Customer Content in our sole discretion, including where the request is unlawful, offensive, technically impractical, unsafe, or likely to infringe another person's rights.

6. Limited License to Use Customer Content

You retain ownership of your Customer Content. By submitting it to us, you grant POLARIS STUDIO a non-exclusive, worldwide, royalty-free license to use, store, copy, reproduce, resize, adapt, modify, and process the Customer Content solely as reasonably necessary to:

review your order or request
communicate with you
create, produce, configure, encode, or fulfill your order
provide support
maintain business records
resolve disputes or complaints

We do not use your Customer Content for public marketing unless you separately consent or we otherwise have the legal right to do so.

7. Orders and Order Acceptance

Your order is an offer to purchase. We may accept, reject, limit, or cancel any order at our discretion, including after payment is submitted, for reasons including:

suspected fraud or unauthorized payment
pricing or listing error
product unavailability
shipping limitations
technical issues
a prohibited or impractical customization request
suspected violation of these Terms

If we cancel an order after payment has been received, we will refund the amount we determine is owed, subject to applicable law.

8. Prices, Payment, and Payment Processing

Prices are listed in the currency shown at checkout. By placing an order, you authorize us and our third-party payment processor to charge your selected payment method at the time of purchase.

We currently use Square to process payments. We may use third-party payment and commerce services, and your payment transaction may also be governed by the terms and privacy practices of those third parties.

We reserve the right to correct pricing, description, or listing errors and to cancel affected orders.

9. Production and Shipping

Unless a different production or fulfillment timeline is expressly stated on the Site, at checkout, in your order confirmation, or in an email exchanged during contract creation, production and fulfillment are expected to occur within 21 days of order acceptance.

If a different timeline is disclosed to you during contract creation and you do not wish to proceed on that timeline, you may request a full refund at any time before printing begins.

Once printing has begun, the order may not be cancelled except as required by applicable law or as otherwise expressly approved by POLARIS STUDIO in writing.

Shipping timelines are estimates only, not guarantees. We may use third-party carriers selected by us. We are not responsible for delays caused by carriers, incorrect addresses, customs, weather, labour disruptions, supply issues, or events beyond our reasonable control.

You are responsible for providing a complete and accurate shipping address. We are not liable for delays, losses, or additional costs caused by incorrect address information provided by you.

Risk of loss passes to you upon delivery of the product to the address provided in your order, to the extent permitted by applicable law.

10. Returns, Refunds, Cancellations, and Final Sale

Because POLARIS STUDIO primarily sells customized, personalized, made-to-order, and limited-run products, all sales are final, except as required by applicable law or as expressly provided in this Section.

10.1 No Change-of-Mind Returns

We do not accept returns, refunds, or exchanges for:

change of mind
buyer's remorse
aesthetic preference
errors in customization details provided or approved by you
ordinary variation in 3D printing or finishing
delays caused by third parties outside our reasonable control

10.2 No Cancellation After Printing Begins

Once printing, customization, encoding, or order preparation has begun, the order may not be cancelled.

10.3 Defective or Incorrect Items

If a product arrives materially defective or materially different from the order as accepted by us, you must contact us within 7 days of delivery and provide:

your order number
a description of the issue
clear photos or video reasonably showing the issue

If we determine, in our sole discretion and subject to applicable law, that the item is defective or materially incorrect, we may choose one or more of the following remedies:

repair
replacement
reprogramming or re-encoding, for NFC-enabled items
store credit
refund

10.4 NFC Defects

For purposes of this policy, an NFC chip that does not function as intended on delivery due to a fault in the chip or our configuration may be treated as defective, subject to verification by us.

11. NFC Products and Digital Content

Some products may include NFC functionality, encoded tags, URLs, digital destinations, or related integrations. By purchasing or using an NFC-enabled product, you acknowledge and agree that:

NFC compatibility is not guaranteed with every phone, operating system, browser, app, case, reader, or software environment
NFC performance may depend on third-party devices, settings, updates, permissions, connectivity, and external services beyond our control
you are responsible for reviewing and approving the destination, content, data, link, text, or instructions associated with your NFC-enabled product before or at the time of order, as applicable
POLARIS STUDIO is not responsible for customer-edited content or third-party-hosted content, and is not responsible for third-party platforms, hosting providers, apps, websites, downtime, later edits by you or others, or device-specific incompatibility
except where we expressly agree otherwise in writing, NFC-enabled products are not intended for safety-critical, payment-processing, identity-verification, emergency, or regulated uses
you must not tamper with managed configurations, branded experiences, or Polaris-hosted NFC flows without our prior written permission
you must not misrepresent modified NFC content as an official POLARIS STUDIO product, service, configuration, or experience

If your NFC-enabled product links to or stores content supplied by you, you are solely responsible for that content and for having all rights necessary to use it.

12. No Warranty

To the fullest extent permitted by applicable law, POLARIS STUDIO provides the Site, products, and services on an "as is" and "as available" basis, without warranties, representations, or conditions of any kind, express, implied, statutory, or collateral.

Without limiting the foregoing, we disclaim all implied warranties and conditions of merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not warrant that:

the Site will always be available, uninterrupted, secure, or error-free
any product will meet every subjective expectation
every product will be identical to on-screen images or prior samples
NFC features will work on all devices or platforms
third-party services will remain available, compatible, or unchanged

Nothing in these Terms excludes any warranty or condition that cannot lawfully be excluded under applicable law.

13. Safety and Intended Use

Our products may include small parts, plastics, adhesives, or embedded components and may not be suitable for children. Unless expressly stated otherwise, our products are intended for general decorative, personal, gifting, or ordinary utility purposes only.

You agree not to use our products:

in safety-critical or emergency applications
in ways that are unlawful, misleading, or hazardous
for regulated access, payments, or identification purposes unless expressly approved by us in writing
in a manner inconsistent with any instructions we provide

You assume all responsibility for misuse, modification, improper handling, improper storage, unauthorized alteration, or use outside the intended scope.

14. Unauthorized Commercial Use of Brand, Site, and Managed Services

Without our prior written permission, you may not make unauthorized commercial use of POLARIS STUDIO's brand, Site, managed services, hosted experiences, or business offerings.

Prohibited conduct includes, without limitation:

using our brand name, logos, product presentation, or trade dress in a way that implies affiliation, endorsement, or official status
copying or republishing Site content, product images, mockups, or branded materials for commercial purposes
using Polaris-hosted or Polaris-managed services, flows, or branded NFC experiences for unauthorized commercial purposes
white-labelling, wholesaling, redistributing, or commercially exploiting our managed services or branded experiences without permission
presenting modified Polaris-related content, services, or configurations as official POLARIS STUDIO offerings

Any separate wholesale, reseller, partnership, or commercial-use arrangement must be expressly approved by POLARIS STUDIO in writing.

For clarity, this Section is intended to restrict unauthorized commercial use of our brand, Site, and managed services. It does not limit any rights that cannot lawfully be restricted under applicable law.

15. Intellectual Property

All Site content, including our brand name, logos, product names, product photographs, mockups, renders, text, page design, graphics, and overall look and feel, is owned by or licensed to POLARIS STUDIO and is protected by intellectual property laws.

Except as expressly permitted in writing, you may not copy, reproduce, republish, distribute, modify, display, scrape, reverse engineer, or commercially exploit our Site content or branding.

16. Acceptable Use

You agree not to:

use the Site for any unlawful, fraudulent, or deceptive purpose
submit content that is illegal, infringing, hateful, threatening, defamatory, obscene, or malicious
interfere with the operation or security of the Site
attempt unauthorized access to any account, system, or data
upload malware, malicious code, or harmful files
use the Site to impersonate another person or submit false order information
use bots, scripts, or automated means in a manner that imposes unreasonable load or circumvents protections

We may suspend or terminate access for any actual or suspected violation of these Terms.

17. Privacy

We collect only the information reasonably necessary to process and fulfill orders and provide related customer service, including information such as name, phone number, email address, shipping address, and order details.

We may use third-party service providers, including infrastructure, payment, and security providers, to operate the Site and fulfill orders. These may include AWS, Square, and Cloudflare.

Our handling of personal information is also governed by our Privacy Policy. Where required by law, we will obtain consent or provide notices regarding our collection, use, or disclosure of personal information.

Privacy Contact
Privacy Officer
POLARIS STUDIO
Email: d19jain@gmail.com

18. Electronic Communications and Contracting

By using the Site and placing an order, you consent to receive electronic communications from us, including order confirmations, receipts, shipping updates, and customer-service communications by email or through the Site.

You agree that electronic records, disclosures, confirmations, and notices satisfy any legal requirement that such communications be in writing.

19. Third-Party Services and Links

The Site may rely on or link to third-party websites, payment processors, commerce tools, carriers, anti-bot or anti-abuse services, analytics tools, or other providers. We do not control and are not responsible for third-party content, policies, availability, or performance.

Your use of third-party services may be governed by separate third-party terms and privacy policies.

20. Limitation of Liability

To the fullest extent permitted by applicable law, POLARIS STUDIO and its owner, operators, affiliates, contractors, service providers, and representatives will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, savings, data, reputation, goodwill, or business opportunity arising out of or relating to the Site, products, services, NFC functionality, or these Terms.

To the fullest extent permitted by applicable law, the total aggregate liability of POLARIS STUDIO for any claim arising out of or relating to the Site, a product, a service, or these Terms will not exceed the greater of:

the amount paid by you for the specific order giving rise to the claim
CAD $100

Nothing in these Terms limits liability that cannot lawfully be limited.

21. Indemnity

You agree to defend, indemnify, and hold harmless POLARIS STUDIO and its owner, affiliates, contractors, service providers, and representatives from and against any claims, liabilities, damages, losses, judgments, costs, and expenses, including reasonable legal fees, arising out of or relating to:

your Customer Content
your misuse of the Site or any product
your breach of these Terms
your violation of any law or third-party rights
your negligent, fraudulent, or wrongful conduct

22. Force Majeure

POLARIS STUDIO is not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, fire, flood, severe weather, war, civil unrest, labour disruption, material shortages, supplier failures, power outage, internet or platform failures, carrier disruption, cyber incidents, government action, or other force majeure events.

23. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to the Site, any order, any product, or these Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Before starting formal proceedings, you and POLARIS STUDIO agree to try to resolve the dispute informally in good faith. A party starting the dispute must first send written notice describing the issue, and the parties will have at least 30 days to try to resolve it informally.

Where permitted by applicable law:

claims within the jurisdiction of the Civil Resolution Tribunal may be brought there
claims within the jurisdiction of the Provincial Court of British Columbia (Small Claims Court) may be brought there
all other disputes will be brought exclusively before the courts of British Columbia, Canada

Nothing in these Terms limits any rights, remedies, or forums available to a consumer under applicable law.

24. Consumer Protection Savings Clause

Nothing in these Terms is intended to waive, limit, or exclude any rights or remedies that cannot lawfully be waived, limited, or excluded under applicable consumer protection, privacy, or other mandatory laws.

If any provision of these Terms conflicts with mandatory law, that provision will be interpreted and enforced to the maximum extent permitted, and the remaining provisions will continue in full force and effect.

25. Changes to These Terms

We may update these Terms from time to time by posting the updated version on the Site and revising the "Last Updated" date above.

Changes apply prospectively from the date they are posted unless otherwise required by law. Your continued use of the Site after updated Terms are posted constitutes acceptance of the revised Terms.

26. Severability

If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be severed or limited only to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

27. Entire Agreement

These Terms, together with any posted Privacy Policy, Shipping Policy, Return Policy, and any order-specific written terms expressly incorporated by reference, constitute the entire agreement between you and POLARIS STUDIO regarding the Site, products, and services, and supersede prior discussions or understandings on those matters.

28. Contact